Terms of service

1. What this document is about

GoTask is a mini app inside Telegram where people find each other for one-off work: a customer publishes a task, an executor takes it on. You accept these terms once, at the entrance. In the same place you state who you are: your first name, city and age — and your last name if you want to. The service is for adults, and the age is the number you stated — until you are 18 the app does not let you through.

The text is written from the way the service works. Every statement about what happens to a task and to money is taken from how it actually behaves, not from a template of a similar document. Where the service has nothing, it says so.

The privacy policy sits next to this one: that is about data, this is about deals. Both open from the same place and apply together.

2. What we are to your deal

GoTask is a place where two people meet. The agreement is between them: the customer who published the task and the executor who agreed to do it. What exactly is to be done, when, where and on what conditions is their agreement, not ours.

We do not do the work, we do not assign it to anybody, we do not check whether a task can be done at all, and we are not answerable for how it was done. Neither side becomes our employee, our contractor or our representative, and neither acts on our behalf.

What we do do: show tasks in the feed and on the map, provide a chat about the task, keep the price frozen while the work is going on, and decide a dispute if one is opened. The last two matter most — money really does pass through the service, and the sections below say exactly how.

The map in the app is somebody else’s data, and we say so plainly. Both the task map and the map for picking a point in the wizard are drawn with OpenStreetMap data: © OpenStreetMap contributors. The data is open and licensed under the Open Database License (ODbL); its text and the rules for using the data are published at openstreetmap.org/copyright. The credit in the corner of the map says exactly this and is plain text rather than a link: tapping it opens nothing and takes you nowhere out of the app.

For bringing the two of you together the service takes a commission — five per cent of the price of the task from each side, and only on a deal that went through. How it is computed and where it is shown — section 11.

3. Signing in, age and truthful details

Signing in happens through Telegram only: there is no separate password and no separate registration in GoTask. Your name and photo come from your Telegram; a display name of your own, a city and a piece about yourself you can set yourself, under “About me”.

About age and membership. Anyone who opens the app may browse tasks and the map. To take part — to publish tasks, pay and write to people — two steps must be taken in your own profile: accept these terms and state your first name, city and age (the last name is optional). To take tasks — to respond, accept invitations and receive payouts — a third step is needed: a selfie that the server checks and, in some cases, an administrator looks at; a customer does not need it — a customer is vouched for by their payment. Age is computed from the number you state and the day you state it: if it says you are under 18, the whole service is closed to you, and the refusal lifts by itself on the anniversary of that day, when the added year brings you to eighteen. The age is written once and cannot be changed — a second number is refused, the same one included; stated untruthfully, it is a breach of these terms.

The details you give about yourself have to be true. Passing yourself off as another person, as an organisation or as a member of the service is not allowed. One person, one Telegram account; handing your account to somebody else is not allowed, and whatever is done from your account is answered for by you.

4. Tasks: what is published and what may not be

A task consists of what you put into it: title, description, category, price, deadline, photos, the address in words and the point on the map. All of it is public — the task is seen in the feed and on the map, and its photos open by link without signing into the app. Do not put into a task what you are not prepared to show to strangers: a flat number, a door code, other people’s names and phone numbers.

A linked TON wallet and money on your account are conditions of publishing: the price of a task is frozen at the very moment the advertisement reaches the feed. If the money is short, the task is not created at all and nothing is taken off the account. The wallet is needed because the account is tied to the chain through it alone: payouts leave for it, and so does whatever comes back from a task that never happened. It is more honest to say so before the advertisement is written than after somebody has agreed to do it.

What may not be published: anything the law forbids; work that needs a licence or a permit the executor does not have; anything to do with weapons, drugs, forged documents and stolen goods; sexual services; collecting debts by force, following people and any act against somebody’s will; other people’s personal data; advertising and mailings dressed up as a task. Separately: a task may not be given to anybody under 18, and may not ask the executor to carry a liability that is yours.

There is no automatic checking of task texts in the service: no word filter, no moderation before publication. A task appears in the feed immediately, and the first person to read it is another user, not an administrator. So the content of a task is answered for by whoever published it, and the instrument that corrects it is a report (section 15).

A published task cannot be edited and cannot be deleted — no such action exists in the app. While no executor has been chosen the task can be cancelled, and everything frozen comes back to the account in full; after that even this is gone (section 8).

The deadline of a task is information for the executor, and nothing more. By itself it starts nothing: when it arrives the task does not close, no money moves and nobody loses anything.

5. Responses, invitations and choosing an executor

A response is an offer to do the task, not an obligation on either side. Only the author of the task sees the list of responses; the other people who responded do not.

Responses are not limited. What the free plan limits is deals: becoming the executor — being chosen by the customer or accepting an invitation — is possible seven times per calendar week (the week starts on Monday, 00:00 UTC); a customer on it also has seven publications a week. A refusal names the date from which it is possible again. What the paid plans lift is in section 13.

Who is chosen is the customer’s decision. They are not obliged to choose anybody and not obliged to explain a refusal; a response by itself gives the executor no right to the task and no right to be paid.

There is a move in the other direction as well: a customer on the “Vip” plan may invite up to five executors. Accepting an invitation makes that person the executor at once, with no second confirmation from the customer — and that is possible because the money has been in escrow since the task was published.

Choosing an executor no longer moves any money: the price has been frozen since publication (section 7). What happens to the task next is section 8.

6. Price and settlement currency

A new task can be priced in TON only. The reason is plain: money reaches a GoTask account by a transfer over the chain, and no other currency has a way in — a task in a currency nobody could pay would be a promise nobody could keep.

The price itself may be typed in dollars or in roubles. In that case, at the moment of publication, the service reads the TON rate and converts the amount once; the rate and the minute it was read are written onto the task. From then on the task is a TON task, and a rate that moves afterwards changes nothing about it — neither the escrow nor the payout.

If the rate cannot be read at that moment, the task is not created, and that is an honest refusal: nothing was charged, nothing was published, and the attempt can simply be repeated.

After publication the price does not change. Not by the rate moving, not by an agreement in the chat: there is no way to edit a price in the app. If you agreed on a different sum, that is a different task.

The service converts nothing between currencies anywhere: each currency has its own account, and amounts in different currencies are never added or compared. Tasks priced in roubles before the rule above appeared live out their lives as usual. The Armenian dram and USDT have been withdrawn from the service: nothing can be priced, topped up, paid out or requested in either, while the old records in them stay readable — a task priced in USDT while that currency was still accepted is read and shown exactly as before. The dollar is untouched by this: it remains a DISPLAY currency — the money a price is named in so that it is plain — while the task settles in TON either way.

7. Escrow: where the money sits while the work goes on

Escrow is the price of the task together with the platform’s share the customer pays (section 11), frozen on the customer’s account. It is no longer their spendable money and not yet the executor’s money.

That sum gets there at the moment of publication: the advertisement and the freeze are one action, and neither happens without the other. The reason is a single sentence: a task visible in the feed is already covered, and whoever takes it on is sure to be paid. If the account is short — of the price together with the share — there is no task and no charge. Tasks published before this rule got their price into escrow differently — by a transfer from the task’s card or a payment from the account — and everything downstream treats those routes as one.

If a transfer arrives short of the price, the task is not paid: the money lies on the customer’s account and the payment waits for the rest. If it arrives over, the excess stays on the account as ordinary money; it is not lost and it does not come back by itself.

Money leaves escrow in exactly three ways. One: the customer accepts the work — the executor gets the price minus their share, and both shares stay with the service (section 11). Two: an administrator decides a dispute — the money goes either the same way as on acceptance, or everything frozen comes back to the customer in full. Three: the task never happened — the author cancelled the advertisement or its time in the feed ran out — and everything frozen, the customer’s share included, comes back to their account. There is no fourth. Once an executor has been chosen neither side can change their mind and take the money out: no such action exists in the service, and that protects both of them — the executor from being cancelled over their head, the customer from work that would be paid for before it was done.

Every movement of money is written into a ledger that is only ever appended to. A line cannot be removed or corrected: a mistake is put right by a new entry, never by editing an old one.

8. The life of a task: who moves what

“Published” — the task is visible to everybody and waiting for responses, and its price together with the platform’s share is already frozen on the author’s account. The author can cancel the advertisement, and that costs nothing: everything frozen comes back to the account in full.

“Executor chosen” — the price is frozen. The next move belongs to the executor: they tap “I have started”.

“In progress” — the work is being done. From here on either side can open a dispute.

“Handed in” — the executor has submitted the work. The customer either accepts it or opens a dispute.

“Completed” — the money is the executor’s. Only a completed task lets the two sides rate each other: one review from each, with no way to change or delete it afterwards.

“Cancelled” — either the author withdrew the advertisement before an executor was chosen, or a dispute was decided by a refund to the customer.

The customer may accept the work earlier, from any working state: accepting can only ever pay the executor and takes nothing from anybody.

An executor has been chosen but never taps “I have started” and says nothing. A few hours after the choice the customer may take the task back from them: it returns to the feed together with its responses, and somebody else can be chosen. The exact moment from which this is allowed is shown on the task’s own card — the service counts it, not the app. No money moves at all: the price stays frozen exactly where it was, and the next executor works for the same money. Nothing happens to the first executor’s rating or to their count of finished tasks either: failing to start in time is a deal that came apart, not work that was botched. After “I have started” that door closes, but a slower one opens. If the executor marked the work as started and has not written a single line to the customer, a few hours later the customer may ask for them to be removed. The task does not move: the executor has an hour to object. If they object, an administrator takes it from there, as in any dispute. If they stay silent, the hour runs out and the task goes back to the feed on its own, with its responses and with the price still frozen. If they hand the work in, the request is cancelled. The customer can also call it off themselves while the hour runs. Both moments — from when it may be asked and when the hour runs out — are shown on the task’s card; an executor who has written even once in the chat of the task cannot be removed this way at all.

And another one: a task never ends by itself. Nothing in the service closes a task automatically — not the deadline, not the time it has spent in the feed.

9. Handing in and accepting the work

Work can only be handed in after a fresh frame has appeared in the task’s chat: a photo or a video taken with the camera inside the app, and taken after “I have started” was tapped. A file from the gallery, a voice message and a document will not do — the point of the rule is that “done” should be something one can look at. The frame may come from either side: the chat is shared.

Plainly and without dressing it up: this is a rule of the interface, not protection against forgery. The “taken with the camera” mark is set by the app and the server takes its word for it; it cannot tell a live frame from a prepared file. We do not present that mark as proof and advise you not to treat it as one — it helps honest people, it does not catch dishonest ones.

Accepting is the customer’s action and it cannot be undone: at that same moment the frozen sum is divided — the executor gets the price minus their share, the service gets the commission (section 11).

There is no automatic acceptance. A task the customer has not accepted will not finish by itself: it is ended either by acceptance or by a dispute.

10. Disputes

A dispute is opened by either side while the task is in progress or handed in. A task can have only one unresolved dispute.

Opening a dispute moves nothing at all: the price stays in escrow exactly where it has been since the executor was chosen. A dispute freezes the situation instead of deciding it.

It is decided by a person — an administrator of the service. There are exactly two outcomes: pay the executor (the task becomes completed and the money goes the same way as on acceptance — section 11) or refund the customer (the task is cancelled and everything frozen returns to their account in full, with no commission). An administrator cannot split the sum between the two sides: that outcome does not exist in the system.

There is no time limit on a decision and no promised queue, and we will not name one that does not exist.

What is looked at is what can be seen in the task and in its chat. That is why the correspondence is not deleted, and why blocking somebody does not close the chat of a task that is still running: the history is the evidence of both sides.

The administrator’s decision closes the dispute as far as the app goes; the service has no internal appeal. It takes nothing away from your right to go to a court or to the police.

11. The platform fee

The service takes a commission on a deal — five per cent of the price of the task from each side. The customer puts the price plus their five per cent into escrow, the executor receives the price minus their five per cent; both shares stay with the service. The price of the task is what the executor is hired for, and both sums around it are named on the task card: the customer sees what they will pay, the executor what they will receive. The server computes them, rounding the share down to the smallest unit of the currency; the remainder of the rounding stays with the person, not with the service.

The rate is written onto the task at the moment of publication and does not change afterwards: if the service changes the rate, the new one applies to the next publications, not to deals under way. Tasks published before the commission existed live out their life without it — the executor gets the price in full, and the card of such a task shows a single sum.

No commission is charged on refunds: a cancelled advertisement, an expired time in the feed and a dispute decided for the customer return everything frozen to their account, their share included. The commission is taken only on a deal that went through.

Why it exists: every payout costs the service the TON network fee, and a deal the service takes nothing from is a deal at a loss. Besides the commission the service earns on the paid “Priority” subscription (section 13); the subscription does not affect the rate and does not change the size of a payout.

What is not ours: the network fee for a transfer. A transfer over the TON chain costs what the network costs, and that fee is taken by the network, not by the service.

The commission is visible in the ledger: each side has its own “Platform fee” line in the history of operations, the executor’s next to the payout of the full price. For deals settled while there was no commission, no such entries are written after the fact: history is not rewritten here.

12. The account and getting money out

An account is topped up with a transfer from your own TON wallet, under “Money”. The app prepares the transfer itself: it fills the address, the amount and the code into the wallet, the transfer is confirmed by your own hand, and it is credited by the chain observer once the network has confirmed it. Not instantly and not by the app: until the network has confirmed it, the money is not on the account. Top-ups are accepted in TON alone — it is the only thing that travels over that chain. Apart from a top-up, money arrives on an account by three routes: a payout for work that was done, a refund for a task that never happened, and the excess when a task was paid with more than its price. It leaves the account in two cases: the price of a task is frozen when the task is published, and a confirmed request pays it out.

A payout is a request: a currency and an amount. The request freezes nothing and moves nothing; until it is confirmed the money is still yours and can be spent as usual.

The request is decided by a person. A confirmation takes the sum off the account and sends the payout; a refusal takes nothing and leaves no trace in the ledger. We promise no time limit on the decision — the service has none.

If the account no longer covers the request by the time it is confirmed, the request does not go through: nothing is taken off and the account does not go negative. The request stays waiting.

The payout for a finished task is opened by itself, at the same moment the money reaches the executor’s account. If a wallet is linked, the sum is under the automatic payout ceiling and the rail is configured, it goes out with no person involved; otherwise the same request waits for an administrator. The money is on the executor’s account either way: what waits is the transfer outward, not the earning itself.

The payout goes to the TON wallet linked to your account. The address is your responsibility: a transfer on the chain cannot be undone, and a wrong address cannot be recalled by anybody — not by us and not by the network.

A request can be made in TON and roubles; rouble balances are what old deals left behind, and such a payout is made by hand, outside the app. Payouts in Armenian drams and in USDT are not accepted: both currencies have been withdrawn from the service.

13. The “Priority” subscription

There are three plans. Free: seven deals as an executor and seven task publications per calendar week, live tasks without a limit. “Standard”: no weekly limits, up to fifty live tasks at a time, and a place above equals of the same level in a list of responses. Notifications about new tasks nearby arrive on any plan, but without “Vip” — with a delay and no more than once a day. “Vip”: no limits at all, a place above everybody without a plan, your own task higher in the feed with a badge, notifications about new tasks nearby at once and about every task, the right to invite up to five executors to your task, the right to appear in such an invitation window yourself, and the right to hide your name and photo.

A plan is bought with Telegram Stars and with nothing else: “Standard” is 500 stars a month or 5000 a year, “Vip” is 1000 a month or 10000 a year. A year costs as much as ten months. The payment is carried out entirely by Telegram; stars are not money of this wallet, and buying a plan moves none of your balances.

A month here is exactly thirty days and a year is three hundred and sixty-five. Buying on top of a plan that is still running extends it rather than replacing it: the days already paid for are not burnt, and a stronger plan is not downgraded while its days last.

Automatic renewal exists only for a monthly purchase, and it is done by Telegram, not by us. It can be cancelled in Telegram itself, in your list of subscriptions: the app has no separate cancel button. There is one exception — deleting the profile: then we ask for the cancellation ourselves and repeat the request until it goes through (section 19). A cancellation, whoever makes it, leaves the days already paid for exactly where they are.

A refund of stars is not a cancellation, and it works the other way round. The refund is made by Telegram (on a request to us or to its own support), and the time bought goes back with the stars: exactly the period that payment granted is taken off, including the days already lived. If the plan then ends in the past, the account is on the free plan again and automatic renewal is switched off. What another payment bought stays.

A subscription is not refunded. The service does not give money back for unused days on request: Telegram has no partial refund of stars at all — only a whole payment can be sent back, and we do not send back the full price of a month that has already been served. And the stars themselves are in any case returned by the side that received them, which is Telegram.

There is one exception: what was paid for was not delivered. If the stars were taken and the plan did not switch on, or the payment did not work, write to us: that case we will look into, and the stars will come back. You can write from the app (profile → “Support”) or to the bot with the /paysupport command: it answers with this same rule.

And the main thing a plan does not promise: it lifts limits and changes the order things are shown in. It does not guarantee earnings, a number of orders, the quality of responses or the attention of customers, and it could not.

14. Rating, level and the “identity confirmed” badge

There are two ratings — as an executor and as a customer — and both are made of reviews of completed tasks: one review from each side, with no way to change or delete it afterwards. A task that ended in a refund after a dispute produces no reviews at all.

An executor’s level is computed from three numbers: how many tasks were finished, what the rating is, and what share of tasks went through without a dispute. The level affects neither the money nor the rate of the commission: the rate is the same for everybody.

Identity confirmation is a selfie in which the server found one face, or which an administrator has looked at. It means exactly one thing: a photograph of a face was sent from the other side and accepted — by the automatic check or by a person; an administrator may take away a badge the check granted. No documents are asked for; criminal record, qualifications, licences and the right to work are checked by nobody anywhere. The badge guarantees nothing: it promises neither the quality of the work nor the honesty of the person. What it does unlock is the executor’s side: responding to tasks, accepting invitations and receiving payouts belong to those whose selfie has been accepted. A customer is vouched for by their payment, and no selfie is asked of them.

A hidden profile (a right of the “Vip” plan) hides the name and the photo, but not the record: rating, level, the number of deals and every review written about the person stay in plain sight.

15. Reports, blocking, and what we can do to an account

A report is stored, and a person reads it. It has no automatic consequences whatsoever: no counter, no threshold, no automatic block. The person reported is told nothing, and the service does not write to you about the decision either. That is deliberate: an automatic reaction to a number of reports is a weapon in the hands of whoever is willing to file them in bulk.

Blocking is the half you can do yourself, and it takes effect at once. It is one-sided, but the ban works both ways: blocked people do not respond to each other and do not write to each other. It can be lifted in the same place.

What blocking does not do: it does not close the chat of a task that is still running (otherwise a deal could neither be finished nor decided in a dispute), it does not cancel a task and is not a way to walk away from work, and it deletes nothing — no tasks, no messages, no reviews.

Now plainly about what we do not have. There is no “ban” button in the service — no permanent block of an account, no temporary one, no deleting somebody else’s task, no deleting somebody else’s message. We are not going to promise a punishment we cannot carry out.

What an administrator really can do: decide a dispute, confirm or refuse a payout request, accept or refuse a selfie with a stated reason. All of those are decisions about a particular piece of paperwork, not about a person.

These terms are binding all the same, and a breach is a breach whether or not the service has a technical way to answer it. If such ways appear, they will appear in this text too — together with what they are applied for.

16. Meeting in person and working outside the app

Almost every task here ends with people meeting — in somebody’s flat, in a yard, in a car. That is the most dangerous part of the service, and it is exactly where we can do least.

We check neither identity (beyond the selfie, which, as said above, proves nothing about a person), nor criminal record, nor qualifications, nor the right to work. We insure nobody, vouch for nobody and are not present at the meeting.

The decision to meet, to let somebody into your home, to travel to an address is yours and yours alone. Look at the profile, the reviews and the correspondence yourself; if in doubt, do not agree. You lose nothing by refusing: you can walk away at any step before an executor is chosen.

Arrangements that go around the app — cash outside escrow, carrying on “directly” — are entirely your own risk. They have no frozen money, no dispute and no trace in the service, and there will be nothing we can do about them.

If a crime has been committed, go to the police, not only to us. We are not a law enforcement body and do not stand in for one.

17. No warranties

The service works as it is. We do not promise that a task will find an executor, that an executor will find a task, that the work will be done, or that it will be done well.

We do not promise uninterrupted operation. The app depends on Telegram, on the TON network, on OpenStreetMap tiles and on the source of the TON rate — any of them can be unavailable, and then part of the service does not work. For instance, while the rate cannot be read, a task priced in dollars or roubles cannot be published.

We do not promise that everything you have written and uploaded here will survive, and we are not a backup of your files.

The service has no service level agreement: there are no promised times for support to answer, for a dispute to be decided or for a payout to be confirmed, and we will not name any.

18. Limits of liability

What two people agreed between themselves is answered for by those two. We are not a party to their agreement and are not answerable for the quality or the timing of the work, for damaged property or for harm to health caused while it was being done.

For money that has passed through escrow we answer within the sum itself, and only in that it moves by the rules of this document: frozen, then paid to the executor or returned to the customer. Lost profit, earnings not received and indirect losses are not compensated.

For what happens on the TON chain there can be no liability at all: a transfer cannot be undone, and the destination address is chosen by you.

These limits apply as far as the applicable law allows. Where the law forbids limiting liability, the limit does not apply. Which law applies is section 21, and it is not filled in yet.

19. Deleting an account

A profile can be deleted in the app: profile → “About me” → “Delete profile”. What is erased is the personal half — name, photo, username, selfie, city, the piece about yourself, the linked wallet and the notification subscription.

What stays: tasks, the reviews other people wrote about you, and the money records. Those are other people’s deals and the proof of settlements: they cannot be erased at the request of one side, or the other side would lose the evidence that the work was done and paid for.

Deletion is postponed while something is still owed, and the app names exactly what: an unresolved dispute, an unfinished task, money on the account, or a money request an administrator is still looking at. This is not a formality — in each of those four cases there is either another person waiting for you or money only you can take out.

Signing in again with the same Telegram account brings the profile back: the same one, with its reviews and its history of deals, but without what was erased. The terms of service and the confirmation of age have to be accepted again.

When a profile is deleted, we ask Telegram ourselves to stop the automatic renewal of a Stars subscription, and we repeat the request until it goes through. We cannot promise this is instant: the cancellation does not always happen the same second, and if Telegram stays unavailable for a long time, the next charge will go through before it. In that case write to us or to Telegram support — it is Telegram that refunds the stars (section 13). The deletion of the profile does not wait for this: it is neither postponed nor undone.

20. Changes to these terms

The terms change together with the app, and in that order: first the behaviour of the service changes, then this text. A document that promises something the service does not do is a mistake to us, not a formality.

The text in force is always open from the app, next to the privacy policy. The service sends no separate notice of changes — it has no such mechanism.

If you do not agree with the changed terms, stop using the service; the account can be deleted as described in section 19.

21. Who provides the service and under which law

[TO BE FILLED IN BY THE OWNER OF THE SERVICE.] This is where the name of the legal entity or of the sole trader belongs, together with the registration number and address, the country of registration, the address for legally significant notices, the applicable law and the way disputes with the service itself are resolved.

We deliberately wrote nothing of our own here. An invented jurisdiction and invented registration details are worse than an empty space: somebody would try to defend their rights by them and find nobody at the other end.

The service can be contacted about anything through “Support” in the profile. We promise no time for an answer.

22. A note

This text has not been reviewed by a lawyer. It is written from the way the service works — from what really happens to a task and to money — and is not an opinion on compliance with the law. The owner of the service is responsible for the legal side of this document.